Position Description
The Chair will be expected to do the following (amongst other things):
Transformation
- Oversee ongoing and implement new reforms to the LEASE service, including expanding and bolstering the offer for consumers, by using innovative technology and AI; working with the Department to identify where LEASE can go further.
- Oversee the creation and delivery of robust and regular insights for the sector, including MHCLG and the Welsh government, on the issues that leaseholders and park homeowners are facing.
- Oversee the scoping, development and delivery of activities that will ensure a sustainable future for the organisation.
Strategic Direction
- Deliver on ministerial strategic priorities, as outlined in the annual Chair’s Letter, providing clear strategic direction for the organisation and Executive/Non-Executive teams, ensuring engagement with Ministers and MHCLG/Welsh Government officials to fully understand priorities, what these mean for LEASE and how to deliver them.
- Lead the strategic work of the Non-Executive and Executive teams in establishing how LEASE will take action to deliver on objectives and priorities set by Ministers and MHCLG/Welsh Government officials, formalising this in an annual business plan which sets out how objectives and KPIs/OKRs will be delivered.
Performance
- Closely monitor service delivery and take prompt action to support improvements in performance against KPIs/OKRs (updating these when necessary), escalating issues to the Department where needed.
- Monitor the performance of the CEO and Board (individually and as a collective), including board effectiveness reviews and performance reviews, identifying strengths and development areas and how these can be addressed.
Relationship building
- Ensure that LEASE continues developing robust and strategic relationships with other actors in the leasehold and park homes sector, including stakeholder groups, advice organisations and redress providers to understand their perspective on the issues leaseholders and park homeowners face and what this should mean for LEASE’s offer and how it delivers its services.
- Ensure that LEASE is viewed by customers and stakeholders as providing a trusted, reliable and impactful service which both helps leaseholders and park homeowners and effectively highlights the issues they face to Government.
- Represent the organisation to key stakeholders, including Ministers, government departments and other actors within the sector to ensure LEASE maintains a strategic role in the sector.
- Build and maintain a strong relationship with Ministers and MHCLG/Welsh Government officials, to support a shared understanding of priorities and challenges and the effective resolution of any challenges and issues that arise.
Finance/Governance
- Monitor LEASE’s financial performance, ensuring that the organisation is delivering a value for money service and making appropriate use of public funds, engaging the Board when necessary.
- Ensure LEASE has the governance capabilities and processes it needs to meet its legislative, policy and other requirements.
- Ensure the organisation is operating within its delegated financial limits and meeting its financial governance requirements in line with expectations of a public body.